Ordering information

Ordering is very simple! - please either email us with the referance number of your chosen item at: sales@harbourantiques.com or telephone us on : 01805 625542


Buying from Harbour Antiques couldn't be easier! simply telephone on the above number or email us to place your order - We are an internet based company and this helps keep our overheads down and hence better prices for you! You can pay either by credit card with Paypal online ( please email first for a invoice to be sent to you) or telephone us direct and pay over the telephone.You can also send us a cheque, postal order. For US customers not happy using Paypal we can also arrange bank transfer of payment, please email and enquire about this service. Once your order is received we will mark your item as 'on hold' that very same day- payment must be received within 3 days or the item will be offered back out for sale. What about delivery? small lights and chandeliers are sent out by Parcel Force - expected delivery time is within 7 - 14 days after payments received - this is for UK customers. For larger chandeliers we can suggest a professional courier and shipping company - please allow up to 28 days for delivery for UK customers, it is based on a single man delivery service to your door, please ensure someone is available to help, delivery is based on a door to door service and if you require a 2 man delivery then there will be additional costs but these must be confirmed at the time of purchase. We do not accept liability for damage, loss or any other eventuality due to the transport of goods. Please check with the relevant carrier with regards to insurance of goods if required. We are purely the vendor and the goods become the responsibility of the purchaser or the carrier once they have left our premises. Whilst we are happy to help arrange the delivery we are merely suggesting using a company we feel may be suitable but you are more than welcome to organise a delivery company of your own preference- US customers please contact us for estimated delivery time .

Pay Safely and Securely with PayPal using your credit card
We are verified PayPal members and can accept PayPal payments by all major credit/debit cards in GB Pounds.

If you would like to pay by PayPal send us an email with the details of the item you would like to purchase including the item number, and the address you would like the item sent to. We will reply with a PayPal request for Payment invoice which will include cost of shipping to your destination.

Or Call us directly on 01805 625542 to discuss payment options

Would you like further information?

We understand in this modern day of internet that not everyone feels comfortable purchasing via the net. We offer on request further detailed photographs giving different angles and fully detailed condition reports on as many items as requested. This ensures that you, the customer, knows exactly what your purchasing.

If you have any further questions please don't hesitate to contact us, we'll always do our very best to help you.

Terms of Conditions of Sale
We want you to be happy with your purchases. To ensure your satisfaction and for the protection of our customers and Harbour Antiques, we have a Return Policy that we honor.

Return Policy Procedure :
1. If you are not pleased with your purchase and wish to return it , simply contact us in writing ( this must be done by hand written letter and sent to us .This to conform British long distance trading laws )within 8 days of delivery to arrange for its return and an option to purchase a similar priced item as an exchange will be available to you, less the postage or shipping costs. Please note this is not available to customers outside the EU who have purchased a large item (eg. furniture) that has been shipped.

Terms Of Sale at the time of purchase.

2. We will aknowledge your return request within 3 working days.
3. You will ship/post the item back to us within 3 days of the acknowledgement:
* We strongly advise the item to be returned via the original carrier, in its original packaging, we also strongly recommend being insured for its purchased price, we must recieve the item in the same condition as when it was shipped/posted to you - no refund or exchange will be offered to damaged returned items!.
* We recommend you use delivery tracking and get a delivery receipt.
* The buyer pays for return shipping and insurance.

*From time to time we run offers of Free delivery within the UK, if you decide you would like to return your item within the 8 day cooling off period, you will be refunded the purchase price less our postal costs to send out to you initially, your return costs to us are none refundable and payable by you.
4. We will verify the returned item has arrived and will issue a full purchase price exchange offer or refund within 30 days . If the item is not in the condition it was originally sent out to you i.e returned to us damaged we will not issue an exchange or refund and it will be your responsibility to collect your item back.

Additional Return Policy Information

* This policy does not apply to customers outside the UK, please contact us if you are purchasing outside the UK - we do not give refunds to the USA, Canada or Australia or any countries that are not in the EU, but can provide other services to ensure a satifactory transaction.

* Damaged items are handled separately as described immediately below.

Damaged in transit Item Procedure

* Please do not return items damaged in shipment/postage, as doing so will void the shipping insurance.
* Damage claims can only be made on items shipped with insurance. * We recommend that all shipments be insured. If a buyer requests that an item not be shipped insured, in writing, we are not responsible for loss or damage to that item in shipping.
* To begin the process, please contact us and alert us to the damage. * Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
· Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them. * In the event that you, the recipient, files the claim, we will provide you with the necessary insurance information.

Items not as described

Items described as very good condition and excellent condition and Mint condition are used to describe items for their age. We will endeavour to be as accurate as possible when describing any item. If when you receive the item it is not as described on the site, we reserve the right to offer a replacement, partial refund or whole refund.

* We strongly advise the item to be returned via the original carrier and in its original packaging, we also advise insured for its purchased price, and must be received in the same condition as when it was shipped/posted to you .
* We recommend you use delivery tracking and get a delivery receipt.

4. We will verify the returned item has arrived and will issue a full purchase price exchange offer or refund within 30 days . If the item is not in the condition it was originally sent out to you i.e damaged we will not issue an exchange or refund.
Our Policy is designed to help ensure a smooth, enjoyable buying experience.

Electronic communications

When you visit HarbourAntiques.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

By reading and visiting Harbour Antiques.com you understand and agree to our terms and conditions